Access to official email support. If you have a problem, email email@example.com and we will try to help you.
Access to all major product versions released while the subscription is valid.
Major versions have a two-digit release number (x.x). Thus release 3.0 is a major release, as is release 3.5. Minor versions have a release number (x.x.x). Release 3.0.1 is a minor release.
Even when your upgrade and support package runs out, you can still upgrade minor releases for your major release.
The first year of support and maintenance package is free. When it expires and you want support, or want to upgrade to a new version, you will need to renew your subscription. Price depends upon the license you have purchased.